Offroad Apparel FAQ
We know you've got questions, and we've compiled answers to the most common ones right here in our offroad apparel FAQ. Dive in to find quick, clear answers tailored for our community of off-roaders, trail kings, and queens. Can't find what you're looking for? Don't hesitate to reach out to us directly. Happy trails!
Returns & Exchanges
How do I return or exchange something?
Easy peasy! Head over to our Return Policy for a smooth process. If your gear isn't perfect, let us know, and we'll sort it out.
Order Processing
How do I place an order?
Simply find your treasure, add it to your cart, and cruise through our checkout. We'll email you a summary and save it in your account too.
Can I tweak or cancel my order after it's placed?
Absolutely! You've got a small window to change your mind before we start the magic. Just reach out pronto!
Shipping and Tracking
What's the deal with shipping?
We ship with the best service for your location. Expect your gear in the EU, UK, or US within 6-9 days. Other spots might take up to few weeks. More information about shipping can be found here. Any other shipping questions? Just ask!
Where do you ship?
We cover a wide range of countries. Check our list to see if we ship to your corner of the world: Andorra, Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Moldova, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, Vatican City
Do all my items ship together?
Mostly, yes. But to keep items like hats and mugs in tip-top shape, we send them separately.
When will my offroad gear arrive?
We aim for 2–5 business days to get your order ready, plus shipping time. Check the tracking link we send you for up-to-the-minute updates.
How can I track my order?
Once we ship your order, we'll email you a tracking number. Use it to check your order's journey online.
Account & Payments
How do I create an account?
Join us on the trail by signing up here. Just fill in your details, and you're good to go.
What payment methods do you accept?
All major credit cards are welcome. Choose your preferred method at checkout.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for certain products. If you are interested in making a bulk purchase. Please visit our wholesale page for more information.
Product Information
How do I pick the right size?
Check our sizing chart on each product page to find your best fit for the trails.
What's up with the vinegar smell on my new shirt?
That's just the scent of fresh adventure (aka the print setting solution). It'll disappear with the first wash.
How do I change or cancel an already placed order?
You can adjust or cancel your order if it hasn't been fulfilled yet. Act fast and get in touch!
Where's 4XOD located?
We're based in the heart of the Peruvian Amazon, just a stone's throw from Tarapoto. It's where the magic happens!
How are your products made?
Each item is made on demand, with a focus on local production to keep things efficient and eco-friendly. Dive into the "About the product" section on each page for the backstory.
Got more questions?
If your curiosity isn't satisfied here, reach out to us directly. We're here to help every step of the way.
